1. Refund Policy
As a customer who purchases goods or services online, you have the right to a two-week (14-day) regret period. www.heatlanddiscgolf.com complies with the Consumer Sales Act and the E-commerce Act, which can be read on the Swedish Consumer Agency's website.
Returns must be unused, whole and clean and in undamaged original packaging if available. For golf discs, of course, they must be unthrown.
Returns can only be accepted on presentation of a receipt.
Returns do not apply to mystery boxes.
We do not offer returns of orders outside of EU.
When exercising your right of return, you as the customer are responsible for the cost of return shipping. Other costs, such as the cost of the item and any shipping cost from us to you will be refunded.
To make a return:
1. Send an email to firstname.lastname@example.org with your order number in the subject line so that we can register your return
2. Returns are sent to:
Heatland Discgolf AB
c/o Michael Bui
3. Please pack your return in the packaging that the item was delivered with. Include a copy of the receipt/packing list. If this is missing, state name and order number.
4. When returns are received and registered with us, a refund is made. It is done in the same way as we received payment. Alternatively, you can receive the sum in the form of a gift card.
Contact us as soon as you discover the error. We need to get a picture that clearly shows what is wrong. We handle each complaint individually and get back to you as soon as we have made an assessment. Save your packing slip/receipt until the complaint is complete. In the event of an approved complaint, we are of course responsible for shipping, return shipping and overheads related to the product you have complained about.
Advertise the disc if it has visible defects, e.g. scratches, notches, wrong shape or uneven finish or if the print is bad or wrong. We cannot accept complaints based on test throws where, for example, you are dissatisfied with the disc's flight characteristics or think that the stability does not agree with the disc manufacturers' numbers or what you expected.
Before you return a complaint, it needs to be approved and registered by us.
4. Color and weight of discs
The product images on our discs do not always correspond to reality. Feel free to ask us about extra pictures and interpretation if you are unsure or have special requests.
Heatland Discgolf reserves the right to:
1) send max 3g weight difference.
2) send a different shade / different color name within the primary color, e.g. red-pink instead of red. (primary colors: red, orange, yellow, blue etc).
Transition/Swirly means that the disc can be basically any color. These color combinations occur when the disc manufacturer changes color in the press (which still pops out discs!). Sometimes it can be some form of marbling/swirl structure between colors/shades.
5. Flight Ratings (Speed / Glide / Turn / Fade)
Most manufacturers try to describe the flight characteristics of the disc with so-called flight ratings. However, this is not an exact science as small form variations from one pressing to another can affect the flight characteristics, for example in terms of dome or rim height. Flight ratings can also differ between different manufacturers.
We reserve the right to send discs with a maximum of 1 digit error. This is because manufacturers sometimes change flight ratings or have different flight ratings within the same mold.
6. Purchase information
When ordering, a purchase agreement is made when you choose to confirm your purchase at checkout. An automated order confirmation will then be sent to your registered email address. Products ordered remain the property of Heatland Discgolf until paid for in full. Your order will be shipped from our central warehouse in Karlstad. Changes and additions must be made before your order is processed and shipped from us. If you discover any errors on your order, it is therefore important that you contact our Customer Service immediately to change your order if possible.
In the event of obvious errors (e.g. wrong price, system bug, printing error, etc.) we reserve the right to correct the error afterwards. If you are not satisfied with our correction, you of course have the right to cancel your order.
Delivery of new orders may be refused due to an unapproved credit check, the customer's lack of payment history with us or the fact that there are previous unpaid orders. Any customer payments regarding orders not yet delivered may be offset against previously unpaid orders if these are not paid.
We also reserve the right not to carry out an order in cases where the product is out of stock, if the maximum quantity per customer has been exceeded or in the event of technical errors. We only enter into agreements with adults, alternatively minors with the guardian's consent and with legal entities.
7. Prices, discounts and payment methods
Prices: Depending on which country you shop from, the prices are shown with or without VAT. For customers in Sweden and within the EU, the prices are shown including VAT. Any fees for shipping and cash on delivery may be added, which in such cases is shown at checkout. After an order is confirmed, the price can only be changed
8. Delivery Information
The delivery time is determined by the shipping method you choose at checkout. Normally, the delivery time is 1-3 days. We reserve the right for longer delivery times due to mis-distribution, incorrect handling by shipping companies or other things beyond our control. We cannot offer any compensation due to a delivery delay or lost package.
In the event of a return to us, you as the customer bear the transport risk.
For unclaimed packages, we charge costs for round-trip shipping. Please also note that free shipping does not apply. Therefore, remember to always pick up your orders within 14 days of your package arriving at the post office.
9. Faulty condition and transport damage
Once your package has been fulfilled and delivered to the post office we do not bear any response to damaged or lost packages by the shipping company.
If you've selected shipment with insurance and the product is shipping damaged at the time of delivery, we recommend that you notify our customer service immediately. In order for us to be able to claim the damage, we need to report the transport damage to the forwarder within 1-3 days. We are therefore grateful if you report the damage within this time. We will arrange a new delivery free of charge for you as a customer so that you receive a flawless product. If the shipping damage is visible on the outer packaging, it is important that you point this out when receiving the package. In order for the complaint against the forwarder to be handled correctly, you must save the packaging, the address label and any pallet that came with the shipping-damaged shipment.
10. Privacy, personal data and marketing
New Data Protection Regulation (GDPR)
On Friday, May 25, the new EU regulation GDPR (General Data Protection Regulation) comes into effect, which will replace the Swedish Personal Data Act (PuL). The new regulation tightens the requirements on us as a company in how we handle your personal data.
In connection with the GDPR, we have clarified and renewed our data protection policy.
When you shop with us, you enter personal data such as name, address, email address, telephone number and in some cases also social security number. We need this information to deliver the product to you, but also to handle warranty matters or returns. Social security number is required for any credit information, for example when invoice is selected as payment method.
11. Contact and other information
Praise or complaints are gratefully received via our Customer Service. In the event of any disputes, our goal is to always arrive at the best possible solution to the incident. In the event of a dispute with the Allmänna Reklamationsnämnden (ARN), we always follow the recommendation given by ARN. The Consumer Purchase Act (KKL) and the Distance Selling Act (DHL) are mandatory laws that we, as retailers, work according to. Our purchase conditions are complementary to both of these laws.